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General FAQs

Find the essential answers you’ve been seeking as we clarify common queries and dispel any confusion with our comprehensive collection of general FAQs.

Q: What Is Happy Kids Paediatrics Cancellation Policy?

Happy Kids Paediatrics cancellation policy for patients and parents:

Happy Kids Paediatrics patient appointment cancellation policy has been updated effective 1st January 2023. Starting 1st January 2023, you will be requested to confirm your child’s appointment by 10.00am on the working day prior to the appointment. Any cancellation after 10.00 am on the day prior to the appointment will be considered a late cancellation and a late cancellation fee may apply. If your confirmation is not received by 10.00 am the day prior to appointment, and in the absence of a request from you to reschedule the appointment, it is considered that you no longer wish to proceed with the appointment. In that case, your appointment will then be offered to a child who is on our waiting list. To help you in this process, you will be sent reminders of the appointment via SMS as a courtesy, usually 2 days prior to the appointment, and it is your responsibility to ensure you have confirmed your child’s appointment on time. In the event of non-attendance without prior cancellation of the appointment a full appointment fee will be charged. Please forward request for cancellations or rescheduling the appointment via telephone number (03) 9123 4525 or send an email to reception@happykidspaediatrics.com.au .

Q: Why Does My Child Need A Referral To Have An Appointment For A Paediatrician Consultation?

A valid referral by a general practitioner or a specialist is required to receive a Medicare rebate for the consultation.

Q: Who Could Provide Referrals For A Paediatrician Consultation?

Your general practitioner can provide you with a referral which could be valid for 12 months, from the date of the first appointment.

Specialist referrals are valid for 3 months from the date of the first appointment.

Q: Why Does Medicare Rebate Vary With Each Consultation?

Medicare rebates vary with the type of consultation and the number of consultations done within 12 months after the initial consultation. You can have more information here:

https://www.servicesaustralia.gov.au/childrens-health-care-covered-medicare?context=60092

Q: What If I Need Further Specific Advice Regarding My Child’s Condition?

Any clinical questions must be directed to paediatrician at the time of consultation. Further enquires can be forwarded via email, which will then be forwarded to paediatrician for any advice or response. Please note reception staff and administration staff are not allowed to answer any of the clinical questions or provide information about what assessments are undertaken at the time of the consultation by paediatrician.

Q: What Happens If I Arrive Late For The Appointment?

If you arrive 15 minutes later than your appointment time, you may be advised to reschedule your appointment as arriving later than 15 minutes of appointment time may reduce the time your child and you spend with the paediatrician, which could impact the quality of the consultation. Rescheduling at such a time may incur a fee. Late arrivals may cause patients following your appointment also get seen later than scheduled as appointments are scheduled one after another.

Q: I have made an appointment for my child to see the pediatrician, now what is next?

Carefully read the welcome email that you have received with the appointment details as it contains the next steps and what you need to ring for the appointment.Over the course of time you will receive SMS reminders as a courtesy to allow you to confirm the appointment or to reschedule.

Q: What if I need to cancel the appointment after I have confirmed the appointment?

Once you have confirmed the appointment, any rescheduling or cancellation will incurr a rescheduling or a cancellation fee according to the fee schedule.

Q: Can I bring in my other children to the appointment?

We will accommodate two adults with the child in the consultation room. Siblings are allowed if they are less than 12 months old only.

Behaviour and Development Related FAQ’s

Find answers to common questions, unravel complexities, and gain a deeper understanding of your child’s behaviour and developmental milestones.

Q: What Is ADHD Assessment By Paediatrician?

An assessment for ADHD is a component of the consultation by the paediatrician. This also includes the history, examination and reviewing any previous assessment reports or providing paperwork to be completed by parents and school. Sometimes ADHD assessment may require a referral to a psychologist.

Q: What Is Autism Assessment By Paediatrician?

An assessment for Autism involves history taking, examination, some blood/urine/saliva tests, and a further review/s in most cases. Your child may also be referred to an external allied health therapist or an assessment team for further assessment prior to confirmation of diagnosis.

Q: Can I not bring my child to the appointment?

It is best to bring your child to the appointment, however if you anticipate extreme anxiety or behavioral problems you may consider coming to the appointment without the child.In this case you may require to bring your child for another appointment later on, depending on the situation, especially if there is a requirement for medication and physical examination.

Q: What if I don't want my child to hear what I have to say to the paediatrician?

In this case you will need to bring someone else to provide company to the child while you speak with the paediatrician. Please be aware it is sometimes extremely difficult to not mention certain topics that are relevant in your child’s situation when your paediatrician explains to you their assessment or advice, as it may overall alter the quality of the consultation and the recommendations.

Physical Health Related FAQ’s

Explore our illuminating FAQs dedicated to physical health and happiness.

Q: What Is Happy Kids Paediatrics Cancellation Policy?

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Q: Why Does My Child Need A Referral To Have An Appointment For A Paediatrician Consultation?

Q: Who Could Provide Referrals For A Paediatrician Consultation?

Q: Why Does Medicare Rebate Vary With Each Consultation?

Autism/ADHD Related FAQ’s

Gain valuable insights, practical guidance, and support in addressing common questions and concerns related to Autism and ADHD.

Q: What Is Happy Kids Paediatrics Cancellation Policy?

Q: Why Does My Child Need A Referral To Have An Appointment For A Paediatrician Consultation?

Q: Who Could Provide Referrals For A Paediatrician Consultation?

Q: Why Does Medicare Rebate Vary With Each Consultation?

Toileting & Constipation Related FAQ’s

Discover a wealth of knowledge and practical guidance as we address common questions and concerns related to toileting and constipation.

Q: What Is Happy Kids Paediatrics Cancellation Policy?

Q: Why Does My Child Need A Referral To Have An Appointment For A Paediatrician Consultation?

Q: Who Could Provide Referrals For A Paediatrician Consultation?

Q: Why Does Medicare Rebate Vary With Each Consultation?

Explore Our FAQ Section

General FAQs

Behaviour and Development Related FAQ’s

Physical Health Related FAQ’s

Autism/ADHD Related FAQ’s

Toileting & Constipation Related FAQ’s

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